Terms & Conditions

1. Definitions

In these conditions, “TPL” refers to Test Plugs Limited, any of its subsidiary companies, and its successors in title. The “Buyer” refers to the individual, firm, or company purchasing the goods ordered from TPL.

2. General

All quotations are made and all orders are accepted subject exclusively to the following terms and conditions. No variation, modification, or substitution of these terms will be recognised unless expressly agreed in writing and signed by authorised representatives of both parties.

3. Validity of Quotations

Unless previously withdrawn, all quotations are open for acceptance for a period of 30 days from the date of issue. All orders placed following a quotation remain subject to formal confirmation by TPL at the time of acceptance.

4. Pricing & VAT

All prices quoted or published by TPL are exclusive of VAT and are subject to alteration without prior notice.

• In the event of a price adjustment to an accepted order, the Buyer may withdraw from the transaction if they are unwilling to accept the revised price, provided that the manufacture of the goods has not yet commenced.
• If manufacture has commenced, Clause 7 (Cancellation and Return of Goods) shall apply.
• Neither party shall have any claim against the other arising from a withdrawal under this clause, except where Clause 7 applies.

5. Currency Fluctuations

All quotations are based on the prevailing exchange rate at the time of issue or as specified within the quotation. Notwithstanding the Buyer’s options under Clause 4, TPL reserves the right to amend or withdraw quotations should the exchange rate fluctuate by $\pm$5% or more prior to order confirmation.

6. Payment Terms

Payment for delivered goods is due within 30 days from the date of the TPL invoice, unless alternative credit terms have been expressly agreed in writing. TPL reserves the right to charge interest on all overdue accounts at a rate of 5% per annum above the Bank of England base rate, calculated daily from the final due date until full payment is received.

7. Cancellation & Return of Goods

• Bespoke & Non-Standard Items: Orders for goods that are modified, custom-made, or otherwise distinct from TPL standard products are strictly non-cancellable and non-returnable.
• Standard Products: Cancellation or return of current standard stock products will not be accepted without prior written consent from TPL. All authorised returns will be subject to a handling and restocking fee.
• Default: If the Buyer defaults on, or commits a breach of, any contractual obligation for any reason, TPL reserves the right to terminate any existing contract immediately, without prejudice to any other claims, rights, or remedies available to TPL.

8. Delivery

Any delivery times or dates provided are estimates only. TPL shall not be held liable for:

1. Delays: The consequences of any delivery delays. The Buyer is not entitled to cancel an order solely due to a delay in delivery.
2. Delivery Charges: All prices quoted exclude carriage and delivery fees unless explicitly stated otherwise in writing.
3. Delivery Methods: The choice of carrier and transit method remains at the discretion of TPL. Delivery costs will be added to the invoice at the scale rate ruling on the date of dispatch.

9. Order Acceptance

The acceptance of any TPL tender or quotation must be accompanied by sufficient technical and commercial information to enable TPL to proceed with the order immediately. Failure to provide this information entitles TPL to renegotiate prices to account for subsequent cost increases. No contract is deemed legally binding until acknowledged by TPL in writing.

10. Damages, Shortages, or Loss in Transit

No claims regarding transit damage, delivery shortages, or total loss of goods will be entertained unless the following strict notification windows are met:

• Damage or Shortage: Written notice must be given to both the carrier and TPL within 3 days of receipt of the goods, followed by a complete written claim within 10 days of receipt.
• Loss of Goods: Written notice of non-delivery must be given to both the carrier and TPL, with a complete written claim submitted within 7 days of the consignment date.
• Note: Where goods are accepted from a carrier without being checked, the carrier’s delivery log must be explicitly signed as “not examined”.